#Microsoft surface duo update how to
#Microsoft surface duo update update
#Microsoft surface duo update android

After uninstalling the update and reverting back to the stock version (adb uninstall ), I’m no longer seeing the forced factory reset trigger happen. For whatever reason it was having issues with the latest installed (Google Play Services).

#Microsoft surface duo update android

It seems the issue has little to do with Android 12L and more to do with two Android protective services clashing with one another due to a bug that’s crashing Play Services particular to Surface Duos.įortunately, there is a workaround suggested to get devices out of the loop and back up and running relatively untouched by the Rescue Party feature.įound the culprit for crashing.

#Microsoft surface duo update how to

That all said, I still don’t know how to get around this issue 🙁 I was able to gather this from adb logcat. In my case it was the 2nd bullet, where kept crashing. – A persistent system app crashes more than 5 times in 30 seconds. – The system_server restarts more than 5 times in 5 minutes. I found out this was happening due to an Android feature called the “Rescue Party” that tries to detect repeated crash events and suggest a factory reset as the last resort to recover from a potential boot reboot loop. While neither Microsoft nor Google have officially addressed the issue yet, Redditor /jhk0528 seems to have pinpointed a very plausible reason Surface Duo devices have randomly begun needing a Factory Reset. When visiting related official Surface Duo support pages, there is little in the way of advice, workarounds, solutions, or even explanations offered to owners, however, in the same Reddit thread, there have been theories bandied about that point the finger at a Google Play Serivces issues. Others in u/EastLansing-Minibike’s Reddit thread chimed in with similar experiences that involve a working Surface Duo randomly tossed into a Factory Reset Loop.

There is so much I do enjoy with it and since I got it for much less than it was I’m willing to stomach it not being a perfect experience, but still- I expected more. I really, really, want to like this device. When I didnt find anything I was hopeful it was a one time thing. I came here to see if it was something known already. I’m thankful I hadn’t loaded it up with everything yet, just a few apps. I tried to reboot without wiping, but would get to the home screen and it would force me back to recovery with nothing changing until I finally gave in and factory reset it. I picked it up to find it in the recovery factory reset mode. I wasn’t actively using it at the time, but it was charging and I had a timer going. This happened to me yesterday- after 5 days of use. I just got my SD1 last weekend and have been using it all week. The occurrence of this new issue with Surface Duo owners is bubbling into more than an isolated incited among a one or two owners and has spawned a couple of dedicated Reddit threads with the following anecdotal scenarios.